Wells Fargo is dealing with some serious technical issues resulting in customers watching direct deposits disappear from their respective accounts.
On Thursday, customers took to Twitter, (officially re-branded as X) to share their concerns with Wells Fargo as they claimed they could not access money that they deposited in the bank.
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Although it was unclear how many accounts were affected, as of Friday, customer complaints about the issue were still being posted on social media with bank agents working to fix the discrepancies.
“A limited number of customers were unable to see recent deposit transactions on their accounts. The vast majority have been resolved and the few remaining issues will be resolved soon. We sincerely apologize for any inconvenience,” a Wells Fargo spokesperson told CNN on Friday.
One Twitter user wrote: “I’m on vacation and my Wells Fargo account was hacked into and money was stolen from me without my permission and @WellsFargo is not helping me. They are such an awful bank that doesn’t care about their customers at all!
I'm on vacation and my Wells Fargo account was hacked into and money was stolen from me without my permission and @WellsFargo is not helping me. They are such an awful bank that doesn't care about their customers at all!
— AnitaNotherBook aka AnitaLawyer (@AnitaNotherBook) July 29, 2023
Another Twitter user wrote: “Can @Wellsfargo? My CASH deposit made inside a branch location is still not posting because of a technical issue? I’ve been patient all day, but now I’m irritated. The phone calls and still being told to keep checking, #ThisIsWrong
What in the heck is happening @WellsFargo? My CASH deposit made inside a branch location is still not posting because of a technical issue? I’ve been patient all day, but now I’m irritated. Two phone calls and still being told to keep checking. #ThisIsWrong
— gina ramos muniz (@gramosmuniz) August 3, 2023
Can @WellsFargo be charged with theft for taking my $? Deposited my $ yesterday, got confirmation. Today it’s gone. Reps tell me this is a known issue. They can see my $ on their end. So they have my $,I have confirmation it’s mine, ergo they stole it. That’s the only explanation
— Aprice0908 (@apricejets) August 3, 2023
This is not the first time Wells Fargo customers have faced technical problems. A lawsuit was settled with the Consumer Financial Protection Bureau in December, agreeing to pay customers $2 billion as well as a $1.7 billion fine for “widespread mismanagement” over multiple years, harming roughly 16 million consumer accounts.
According to U.S. regulators, the bank has improperly denied thousands of mortgage loan modifications, causing some customers to lose their homes in “wrongful foreclosures.”
The bank has also repossessed some borrowers’ vehicles, improperly charging fees and interests and ultimately failing to refund certain fees, according to regulators.
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