Change Healthcare, a software system that processes orders and payments at pharmacies throughout America, is currently experiencing a “cyber security issue” from an “outside threat.”
In a statement updated at 11:32 a.m. ET on February 22nd, Change Healthcare wrote:
“Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact. At this time, we believe the issue is specific to Change Healthcare and all other systems across UnitedHealth Group are operational. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.”
The first draft of the statement was posted yesterday at 2:09 p.m.; there were previous reports of a “network interruption” earlier yesterday but it is unclear if they are related.
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Many pharmacies throughout the US that use Change Healthcare are notifying customers that their services are down.
“We are experiencing a temporary pharmacy outage at the 22d Medical Group. We understand the inconvenience this may cause and appreciate your patience as we work diligently to resolve the issue. Our team is working to restore complete pharmacy services as soon as possible,” said 22nd Medical Group, located near McConnell Air Force Base in Kansas.
“There is a nationwide outage from some of the largest prescription processors in North America,” said Canadian Lakes Pharmacy, a company based in Michigan. “We CAN receive your RX but MOST insurance plans we cannot bill to your insurance company. If you can wait a day or so to pick up your RX that would be great. If you need it today we can do our best to accommodate individual needs.”
Shane Devine is a writer covering politics, economics, and culture for Valuetainment. Follow Shane on X (Twitter).
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