Tens of thousands of Americans reported disruptions to their cell service early on Thursday morning, shutting down calls, text messages, and emergency services in several major cities. Outages primarily affected customers from AT&T, along with Verizon, T-Mobile, Consumer Cellular, Boost Mobile, US Cellular, and Straight Talk.
According to report tracking site Downdetector, outages began around 3:45 a.m. ET, affecting Houston, Atlanta, San Antonio, Miami, Dallas, Indianapolis, and Louisville. Disruption reports dipped around 5:00 a.m. and then spiked again by 6:00 a.m.
AT&T, the nation’s largest cell service provider, reported more than 64,000 outages, followed by T-Mobile with 1,900 and Verizon at over 4,000, mostly in areas where coverage overlapped with AT&T. Reports continued to fluctuate throughout Thursday morning, with AT&T surging as high as 71,000 outages.
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Smaller carriers like Cricket Wireless, Mint Mobile, and Straight Talk also saw hundreds of reports.
Cell providers have not yet given an explanation for the disruption.
The San Francisco Fire Department released a statement addressing residents having trouble calling 911. “We are aware of an issue impacting AT&T wireless customers from making and receiving any phone calls (including to 911),” the department said in a post on X. “We are actively engaged and monitoring this. The San Francisco 911 center is still operational.”
We are aware of an issue impacting AT&T wireless customers from making and receiving any phone calls (including to 911).
We are actively engaged and monitoring this.
The San Francisco 911 center is still operational.
If you are an AT&T customer and cannot get through to 911,… pic.twitter.com/TUIEBkqmkI
— SAN FRANCISCO FIRE DEPARTMENT MEDIA (@SFFDPIO) February 22, 2024
Connor Walcott is a staff writer for Valuetainment.com. Follow Connor on X and look for him on VT’s “The Unusual Suspects.”
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